Support / 帮助支持
Need help with your account, practice progress, or VIP subscription? Email [email protected]. Please include the email address used for your account, but never send your password, verification code, or full Apple receipt.
如需账号、练习进度或 VIP 订阅帮助，请发送邮件至 [email protected]。请注明登录账号邮箱，但不要发送密码、验证码或完整 Apple 收据。
Common questions / 常见问题
- Free registration includes access to all listening and reading mock tests. / 免费注册后可练习全部听力与阅读模拟试卷。
- VIP adds bilingual explanations, translations, CEFR drills, and AI random practice. / VIP 提供双语解析、翻译、CEFR 专项与 AI 随机组卷。
- Use Restore Purchases in the iOS VIP page when an active Apple subscription is not recognized. / Apple 订阅未识别时，请在 iOS VIP 页面点击“恢复购买”。
- Manage or cancel Apple subscriptions in your Apple Account subscription settings. / 请在 Apple 账户的订阅设置中管理或取消订阅。
- Deleting the app or your TCF Canada Prep account does not cancel an Apple subscription. / 删除 App 或账号不会自动取消 Apple 订阅。
Account deletion / 删除账号
You can delete your account from the profile page in the iOS app or on the web. See our Privacy Policy for retention details.